MEASURABLE. SUSTAINABLE. REPEATABLE. CHANGE
We help solve the problems that are keeping leaders up at night. Our goal is to not only help our clients sleep better by partnering on custom solutions to their most pressing organizational needs, but ensuring we align around and demonstrate impact against defined success metrics. In addition, we focus on teaching our clients how to fish – so that the “new normal” is sustainable and repeatable, long after our engagement ends.
Our objective is to ensure you don’t need to call us again for the same challenge, only the next one!
Investment Strategy & Planning
The ability for an organization to (repeatedly) determine how best to spend the precious capital/expense dollars they are investing in digital capabilities, in order to maximize customer satisfaction and return on investment through business outcomes.
In this area, our clients often struggle with data-based decision making, agility, speed to market, minimizing risk, the "right" level of planning vs. doing, implementing checks & balances, and customer focus.
Minimizing the Build-Measure-Learn cycle between your next great idea or big bet is table stakes in any organization leveraging technology. The ability to determine what delivery methodologies fit the business model & culture AND result in creating high performing teams.
In this area, our clients are looking for ways to continuously improve their delivery capabilities without an edict or a"one-size-fits-all" approach to implementing new (or retrofitting old!) ways of working. They are focused on enabling their teams to be have empathy for their customers and highly engaged in the problems they are solving, autonomous and focused on their own continuous improvement, and accountable for the outcomes the team is on the hook to produce.
& User Experience
The ability for an organization to build compelling product strategies - leveraging technology to remove customer friction and enhance their end to end experience, as well as enable your workforce to focus on high value tasks rather than low value tasks that can be automated.
In this area our clients seek more maturity & rigor around how to practice user-centered design, evaluate the potential return for these digital capabilities, build thoughtful roadmaps & release strategies that deliver value iteratively, prioritize based on quantitative & qualitative data analysis, & ensure the business operations can support the new capabilities we are building.
The structure of your organization is critical to the ability of your teams to iterate, test, and learn as quickly as possible. In today's world, organizations need to be designed differently to enable teams to be customer and value-driven, and responsive to changes in strategy without losing sight of the value to the customer.
In this area our clients are looking for practical ways to rally teams around a common goal, incentivize & celebrate the right behaviors for the culture they want to build, hold individuals & teams accountable, and develop subject matter expertise while minimizing redundancy & maximizing redundancy. All while keeping them engaged and minimizing attrition. #easypeasy